General information

Why are there no courses shown in the selected period?

This means that the courses are fully booked or that the start date is not possible. In general, we recommend booking ski courses in advance via our Online Shop, especially during peak season. This saves you time and your place in the Ski School is guaranteed.

You can book the course you want directly on our website

Where do the lessons begin and end?

Meeting point for all booked courses in FÜGEN:
on the left side of the Spieljochbahn cable cars mountain station.

Meeting point for all booked courses in HOCHFÜGEN:
on the right side behind the ski lift sales office on the exercise slopes (Lamark 1-2).

Go to the Meeting times & Course times

Why not half-day courses?

Experience shows, that the learning success cannot be compared to the success of a full-day course! Half-day courses are not recommended from a pedagogical or logistical point of view.

Can I join a course during the week?

Our courses for beginners always start on Sunday and Monday in the Spieljoch or Hochfügen ski resorts.
Advanced skiers (as soon as they can use a lift independently) can naturally also join a course during the week.

Do I get my money back if I or my child do not like the course?

Please contact us directly by telephone on +43 5288 63385

Is pre-booking necessary for groups and private courses?

In general, we recommend booking ski courses in advance via our Online Shop. This saves you time and your place in the Ski School is guaranteed.

You can book the course you want directly on our website

Where can I collect the rental material I reserved online?

In our main branches in Fügen, Hochfügenerstraße 65, 6263 Fügen or in Hochfügen, in the Hotel Almhof, Hochfügen 30, 6264 Fügenberg.

Your booked items will be at your disposal from 2 pm on the day before the rental period starts. In this way you can equip yourself conveniently and without panic.

Opening hours are valid every day including Sundays and bank holidays:
Fügen 8 am - 6 pm
Hochfügen 8.30 am - 5 pm

How can I use my voucher, when I book online?

You cannot combine vouchers with online bookings, since there is already an early-booking discount on online bookings. Of course, you can redeem your vouchers in our branches in the resorts. For the Ski School please make sure that you enquire in advance in writing and reserve your place!

How can I pay at the resort?

We accept Visa, Mastercard, EC-Card and cash.

What languages do the instructors speak?

Our instructors speak German, English, Dutch, Italian and French.
If you have special language requirements, we recommend booking a private instructor .

How can I cancel the course booked or the equipment rented?

Ski course:
cancellation in writing 24 hours before the start of the course: FREE
cancellation in writing 12-24 hours before the start of the course: 50%
cancellation in writing 12 hours and later before the start of the course: 100%

Ski hire:
The customer has a revocation of 7 calendar days with effect from confirmation of booking. If this period expires on a Saturday, Sunday, public holiday or on a work-free day, the period is extended until the next working day. However, the revocation right cannot be exercised with the agreement of the customer after the start of the loan of equipment prior to the expiry of the 7 calendar days.

By concluding a booking through the online shop or directly in the branch you are agreeing to the General Terms and General Terms and Conditions of SPORT KOSTENZER KG.
General Terms and Conditions Ski School and Ski Rental Shop Kostenzer

Am I insured at the Ski School?

No, therefore we recommend that you take out private accident insurance.

By concluding a booking through the online shop or directly in the branch you are agreeing to the General Terms and General Terms and Conditions of SPORT KOSTENZER KG.
General Terms and Conditions Ski School and Ski Rental Shop Kostenzer

Is there a refund, if I injure myself?

Refunds on the ground of injury and illness can be allowed only on submission of a doctor's certificate from a local doctor, but only the difference will be refunded.

Are the lift ticket and the rental equipment included in the price of the course?

No, the price of skiing instruction does not include any transport fares or other services.

Tip: In order to start the day free of stress, buy the lift tickets for Hochfügen online as well. 

By concluding a booking through the online shop or directly in the branch you are agreeing to the General Terms and General Terms and Conditions of SPORT KOSTENZER KG.
General Terms and Conditions Ski School and Ski Rental Shop Kostenzer

How many people are there in a group?

Five participants is the minimum for groups.

If there are fewer than 5 persons in a group, the Ski School reserves the right to merge groups or to reduce course time.

By concluding a booking through the online shop or directly in the branch you are agreeing to the General Terms and General Terms and Conditions of SPORT KOSTENZER KG.
General Terms and Conditions Ski School and Ski Rental Shop Kostenzer

Do I need a helmet?

Currently there is no legal regulation on this in the Federal State of Tyrol. Of course, we recommend that every skier wears a helmet.

Can I reserve the ski instructor of my choice for private lessons?

We are pleased to note your choice of ski instructor in our system and depending on availability to allocate him to you.

Kids ski courses

From what age may children attend the ski courses?

Children's courses are offered at the Ski School Kostenzer from the age of 4 years upwards.

My child is 3 years old; can he nevertheless participate in a group course?

Every Sunday we offer taster courses for 2 hours during the morning. If this should be suitable, you are free to request the course in our Ski School office.

If I have already booked and paid for a ski course for my child, does he need a lift ticket?

All children born in 2011 and later need a lift ticket.

Tip: In order to start the day free of stress, buy the lift tickets for Hochfügen online as well. 

Is there child-care over the lunch hour for children between the ski course times?

For an extra charge child-care over the lunch hour including children's menu and drinks is available and can be booked through our online shop.

Here you will find further information and details of online booking.

Is it possible to book child-care over the lunch hour for single days only?

Yes, of course that is possible. Choose the date you require and place this in the shopping cart. Then select the next date you require and simply place this also in the shopping cart.

Here you will find further information and details of online booking.

Can my child take part in races, even though the ski course has already ended?

We are happy to allow children, who have participated in the ski course during a given week, to take part in the races, even if they are no longer on the course. Just mention it to the ski instructor!

Here you will find further information on races and prize distribution.

Can our children attend the same group?

If they have the same skiing ability there is no problem in placing children in the same group. Please make this known when children are allocated to groups at the meeting point.

Adult & Teens ski courses

Snowboard courses

From what age can I learn to snowboard?

We recommend snowboarding from the age of 10 years.

Where is the snowboard course held and how long does it last?

The snowboard group courses are offered only in the Hochfügen ski resort. If you choose private lessons, you can, however, also select the Spieljoch ski resort.

Go to the Meeting times & Course times

 

 

Private lessons

Why are private lessons more efficient than group courses?

The private instructor is able to adapt the lesson to the wishes of the participant and you can learn much more in a shorter time.

You can book the required private lesson directly on our website.